If Retroactive pause is checked, any new SLA gets associated to the ticket also considers the pause time. For example, I have 2 SLAs for 2 different group. Both have Retroactive Start is set as ticket creation date. When ticket is created and assigned to first group, SLA1 got associated to the ticket. The ticket was put on hold for 1 hour and then assigned to 2nd Group, which linked the SLA2 to the ticket. Since the SLA2 has Rectroactive Start is set as ticket creation date, it will consider the SLA start time as ticket creation date. Now if the Retroactive Pause is also set for SLA2, it will also consider the 1 hour of pause time, which will extend the SLA breach date by 1 hour.

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Hi Niru, With this function, we can write client as well as Server side script in same UI action. More details here : https://servicenowguru.com/system-ui/ui-actions-system-ui/client-server-code-ui-action

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In the context of ServiceNow's gsftSubmit() function, using null for the first parameter typically indicates that the notification or confirmation message generated by the UI Action should appear in the global notification container at the top of the page, rather than being attached to a specific HTML element on the form. It's a common and recommended practice for most scenarios, providing a general notification area for the user. Understanding gsftSubmit() gsftSubmit() is used in UI Actions that have both client-side and server-side scripts. It allows you to execute the client-side script first for validation or other client-side logic, and then trigger the server-side code of the same UI Action. The gsftSubmit() Syntax The typical syntax is: gsftSubmit(null, g_form.getFormElement(), "action_name").

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Integration between one serviceNow instance to another Servicenow instance

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In addition to Priya's answer, OOTB E-bonding spokes (flow actions ) are available with which we can connect to other instances.

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E- bonding, it means company A and company B are integrated and received an acknowledgment for the same with unique ticket number. Now Company A and Company B can practically transmit the updates and other transactions. Outbound > Company A -----New Submit Request --- > Integration-------> Company B Inbound Company A <-Acknowledgment with Company B Ticket Number--

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If you meant Renderer, Here is a document which explain it: Use renderers to specify the following formats: How catalogs appear on the multi-catalog homepage. How categories appear on a catalog homepage. For example, you can create a renderer showing the category homepage image, the description, and the first two catalog items in a category. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/task/t_CreatingOrModifyingRenderers.html

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Client scripts are powerful for UX and quick validation, but they become risky when logic is duplicated, when DOM hacks are used, or when ordering between UI Policies and scripts is unclear. Improvements around single-source validation, better list APIs, and built-in debugging would make them far safer and more maintainable

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You cannot call BR from client script. However, you can write Display BR to store values in g_scratchpad object and access that object in client script. Practically there is no any scenario where you would need this. If you want any server side data in client script then you can always use GlideAjax in client script.

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Only Display Business Rule with g_scratchpad can be called in client script

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Yes, they can. We generally make fields read only via onLoad/onChage client script and it works only for form view not for list view.

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We can debug Client script by keeping alerts var cat = g_form.getValue('catgory'); alert(cat); ..... .....

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There is not exact concept called Synchronous/Asynchronous client script. However, if you use GlideAjax (which makes async call) in client script to get data then you can say it is Asynchronous client script. And client scripts that do not use GlideAjax, you could say those are synchronous.

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