ServiceNow Workflow Interview Questions 2026
What is workflow?
Workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running server side scripts.
Workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running server side scripts.
Name 5 activities that you used for your requirement and its usage?
You can mention activities that you have used so far.
However, below are the common activities,
1. Approvals : Group, User or Coordinator approval etc.
2. Conditions : If, Switch, Wait for Condition etc.
3. Run Script.
4. Notifications: Create Event, Notifications.
5. Create Task.
You can mention activities that you have used so far.
However, below are the common activities,
1. Approvals : Group, User or Coordinator approval etc.
2. Conditions : If, Switch, Wait for Condition etc.
3. Run Script.
4. Notifications: Create Event, Notifications.
5. Create Task.
What is turnstile workflow activity? or How to avoid workflow going into infinite loop?
We can use Ternstile activity. The Turnstile activity limits how many times a workflow can pass through the same point.
This activity is useful alongside the Rollback To workflow activity.
We can use Ternstile activity. The Turnstile activity limits how many times a workflow can pass through the same point.
This activity is useful alongside the Rollback To workflow activity.
How to pass data from one activity to other activity?
By using workflow.scratchpad object
e.g. Store value in one activity as below,
workflow.scratchpad.group_name=grIncident.assignment_group;
Access it in another activity as below,
var groupName=workflow.scratchpad.group_name.
By using workflow.scratchpad object
e.g. Store value in one activity as below,
workflow.scratchpad.group_name=grIncident.assignment_group;
Access it in another activity as below,
var groupName=workflow.scratchpad.group_name.
How to pass data from main workflow to sub workflow?
Configure the subflow to accept variables from the parent workflow by defining the inputs.
Include the subflow in the parent workflow and connect the inputs to the parent workflow variables.
Configure the subflow to accept variables from the parent workflow by defining the inputs.
Include the subflow in the parent workflow and connect the inputs to the parent workflow variables.
How to get values from subflow to main flow?
We can use the Return Value activity in the subflow to return values to the parent workflow.
We can use the Return Value activity in the subflow to return values to the parent workflow.
What is Rollback To workflow activity?
Rollback To determines which activities to reset based on the actual workflow sequence (transition line attachments) of activities between itself and the transitioned to activity, not the execution order. Rollback To then marks all the approvals that have transitioned between the rollback and the transitioned to activity as Not Yet Requested and the tasks as either Open or Pending.
Rollback To determines which activities to reset based on the actual workflow sequence (transition line attachments) of activities between itself and the transitioned to activity, not the execution order. Rollback To then marks all the approvals that have transitioned between the rollback and the transitioned to activity as Not Yet Requested and the tasks as either Open or Pending.
Real time work questions :
Tell us about complex workflow that you created/updated for given requirement? What are the different activities did you use in it? Why you used workflow, why not flow designer? What challenges did you face? what makes you think it was complex workflow?
Tell us about complex workflow that you created/updated for given requirement? What are the different activities did you use in it? Why you used workflow, why not flow designer? What challenges did you face? what makes you think it was complex workflow?
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