ServiceNow UI Action Interview Questions 2026
What is UI action?
UI actions include the buttons, links, and context menu items on forms and lists.
Configure UI actions to make the UI more interactive, customized, and specific to user activities.
UI actions include the buttons, links, and context menu items on forms and lists.
Configure UI actions to make the UI more interactive, customized, and specific to user activities.
How to override UI Actions for an extended table?
There are two ways to override UI action:
1. Complete the following steps to override a UI action on the Task table for just the Incident table.
- Create a UI action on the Incident table with the same Action name.If the Action name is not defined, use the same Name.
Enter a script that is specific to the Incident table.
- Complete the following steps to remove a UI action on the Task table for the Incident table.
Navigate to the UI action definition for the Task table.
Add the condition current.getRecordClassName() !='incident'.
2. We can override the parent table UI action on the child table via setting the 'Override' field.
There are two ways to override UI action:
1. Complete the following steps to override a UI action on the Task table for just the Incident table.
- Create a UI action on the Incident table with the same Action name.If the Action name is not defined, use the same Name.
Enter a script that is specific to the Incident table.
- Complete the following steps to remove a UI action on the Task table for the Incident table.
Navigate to the UI action definition for the Task table.
Add the condition current.getRecordClassName() !='incident'.
2. We can override the parent table UI action on the child table via setting the 'Override' field.
Type of UI actions?
Based on the type of script, it could be divided into 3 types:
1. Client Side.
2. Server Side.
3. Client as well as Server Side.
Based on it's position on the form, it could be divided into following types:
1. Button on a form.
2. Context menu item on a form that appears when you open the form context menu or right-click the form header.
3. Related link in a form.
4. Button in the banner on top of a list.
5. Button at the bottom of a list.
6. Context menu item on a list that appears when you open the list context menu or right-click the list header.
7. Menu item for the action choice list at the bottom of a list.
8. Related link at the bottom of a list.
Based on the table, it could be divided into following types:
1. Global UI actions.
2. Table UI action.
Based on the type of script, it could be divided into 3 types:
1. Client Side.
2. Server Side.
3. Client as well as Server Side.
Based on it's position on the form, it could be divided into following types:
1. Button on a form.
2. Context menu item on a form that appears when you open the form context menu or right-click the form header.
3. Related link in a form.
4. Button in the banner on top of a list.
5. Button at the bottom of a list.
6. Context menu item on a list that appears when you open the list context menu or right-click the list header.
7. Menu item for the action choice list at the bottom of a list.
8. Related link at the bottom of a list.
Based on the table, it could be divided into following types:
1. Global UI actions.
2. Table UI action.
How to write both server side and client side code in UI action? OR What is gsftSubmit() method in UI Action?
To write Server and Client side script in UI action, we need to use gsftSubmit method as shown below:
//Client-side 'onclick' function
function runClientCode(){
if( == false){
return false; //Abort submission
}
//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), ''); //MUST call the 'Action name' set in this UI Action
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if(typeof window == 'undefined')
runBusRuleCode();
//Server-side function
function runBusRuleCode(){
current. = ;
current.update();
gs.addInfoMessage('You did it!');
action.setRedirectURL(current);
}
For more details, please refer link :Client and Server Code in One UI Action
To write Server and Client side script in UI action, we need to use gsftSubmit method as shown below:
//Client-side 'onclick' function
function runClientCode(){
if( == false){
return false; //Abort submission
}
//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), ''); //MUST call the 'Action name' set in this UI Action
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if(typeof window == 'undefined')
runBusRuleCode();
//Server-side function
function runBusRuleCode(){
current. = ;
current.update();
gs.addInfoMessage('You did it!');
action.setRedirectURL(current);
}
For more details, please refer link :Client and Server Code in One UI Action
Most candidates who fail weren't underskilled.
They were underprepared.
These free questions cover the basics. But interviews go deeper. Discovery, ITOM, SecOps, Flow Designer, Now Assist, AI Agents. The Job Switch Kit gives you the full 15-day roadmap, 500+ structured Q&A across every module, a LinkedIn profile optimisation guide so recruiters find you before you even apply, and an interview bot that practices with you until you're ready. Most candidates walk in under-prepared. Don't be one of them.
Battle-tested questions with structured answers across every high-frequency topic — ITOM, SecOps Vulnerability Response, Discovery, Flow Designer, AI Agents, Generative AI, and Now Assist. Plus a dedicated Behavioral round covering HR questions, STAR method answers, salary negotiation, and career direction — because technical prep alone is not enough to get the offer
Day-by-day curriculum in the right order — scripting fundamentals, ITSM & CMDB, integrations, AI modules, and behavioral prep — so you peak exactly on interview day
Two modes: system-guided sessions with curated ServiceNow questions, and self-practice where you bring your own questions. Every session is recorded — download your Q&A transcript, review your answers, and pinpoint exactly where you need to improve
Proven strategies for counter-offers, CTC decoding & in-hand salary strategy
Notice period tactics, BGV prep, resignation playbook & offer comparison
Track completion per topic, rate your confidence per question, add private notes at question level and page level. Only you see them. Always know exactly what to tackle next
Step-by-step guide to rank in recruiter searches before you apply. Module-specific keyword lists, role-based headline and About section templates, experience bullet formulas, and certification display guidance built specifically for ServiceNow professionals
🔒 Secure payment via Razorpay · Instant access after payment
Your story could be the reason someone else lands their next ServiceNow role
If this content made a real difference in your prep, sharing that experience with your network helps other professionals discover it — and we'd love to say thank you with 10 days of premium access, completely on us.
Real Interview Questions & Answers
Questions shared by ServiceNow professionals and reviewed for clarity, relevance, and interview usefulness.
Share real interview questions and help the ServiceNow community prepare better. All submissions are reviewed before publishing.
🚀 Power Up Your ServiceNow Career
Join a growing community of smart ServiceNow professionals to stay ahead in interviews, sharpen your development skills, and accelerate your career.
No comments yet — be the first to share your thoughts!
Login to leave a comment or feedback. Your voice helps improve the content for everyone.